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Enhance Human Resources and Operations to Ensure Client and Employee Service Excellence Staff
Board Member Owner: Roger Crawford
Strategy Owner: Shirli
Goals:
Increase Employee Engagement and become the Employer of Choice in the Inland Empire
Objectives
Weighting
Priority
Tactics
Comments
Status
Schedule
Assess current staff complement and organizational structure to identify changes necessary to ensure effective continuity of organizational operations
25%
B
Conduct regular staff evaluations - Nicole
In-progress
On Track
Establish compensation and benefit standards and ensure they are periodically reviewed and maintained
In-progress
On Track
Explore outsourced compliance functions
In-progress
On Track
Ensure stability and continuity of Leadership
Objectives
Weighting
Priority
Tactics
Comments
Status
Schedule
Develop Succession plans for leadership and ensure accessibility
7.5%
C
In-progress
Behind Schedule
Create internal pipeline processes to effectively identify, develop, and promote new leadership from within
7.5%
B
In-progress
On Track
Improve onboarding of staff and strive for continuous improvement
Objectives
Weighting
Priority
Tactics
Comments
Status
Schedule
Utilize Pepperdine tools under Google Drive link
10%
B
In-progress
Behind Schedule
Design a more formal onboarding schedule for new hires with a 3-6 month plan for onboarding.
10%
A
In-progress
On Track
Design an onboarding guide or toolkit for managers (with input/design from our top managers)
10%
A
In-progress
On Track
Design and implement a system for gaining employee feedback beyond surveying
10%
B
On Hold
N/A
Increase diversity of staff members to include lived experiences
Objectives
Weighting
Priority
Tactics
Comments
Status
Schedule
Increase capacity and offer services to other supporters/regions for growth purposes
15%
B
- Identify lived experiences that our team possesses.
- Work with local workforce development to identify and close gaps
In-progress
On Track