1. Ensure all Programs support our Mission and Consistently Meet the Needs of our Community and Clients Provide our community and clients with programs that improve their lives and focus on our key areas: education, financial stability, health, and housing within the Inland Empire Ensure programs have proper staffing to meet and exceed contract expectations, billing and outcomes Center Diversity, Equity, Inclusion and Belonging into the community impact work we do with our community Explore shared service community impact with neighboring non-merged United Ways 2. Enhance Human Resources and Operations to Ensure Client and Employee Service Excellence Staff Increase Employee Engagement and become the Employer of Choice in the Inland Empire Ensure stability and continuity of Leadership Improve onboarding of staff and strive for continuous improvement Increase diversity of staff members to include lived experiences 3. Develop Messaging and Marketing that will Educate, Enlighten, Energize, and Activate our Clients and Partners Increase awareness and visibility of ISCUW to various stakeholders including clients, supporters, funders, elected and community officials, colleagues, sister organizations, and media. 4. Increase Revenue as a Tool to Better Serve Our Community Ensure diversification of revenue streams to guarantee sustainability and increase funds for grantmaking Enhance individual charitable giving to increase revenue and commitment of the community Improve communications with stakeholders and funders Create an advancement services department to track and utilize data on funders and donors 5. Make Technology and Finance a Competitive Advantage for ISCUW Optimize finance execution leveraging technology and process improvement Leverage technology to continue to improve 211 operations, program delivery and enhance ISCUW's value proposition Improve grant and program portfolio management Enhance reporting and tracking tools to provide insight on goal progress 6. Create a Board Culture that Retain and Recruits Extraordinary Board Members Enhance Board effectiveness in governance Increase Board engagement Improve Board Management processes Improve Board Communications Promote the recruitment, development and advancement of underrepresented groups in the organization
